Frequently Asked Questions about Ticketing for Ingleside Events
Venue Map
Q: How many tickets can I purchase at one time? A: The maximum that can be purchased in one transaction is 10 tickets. In order to purchase more, you will be required to make a subsequent transaction. (to top)
Q: Will there be wheelchair-accessible seating? A: Yes. There are 20 wheelchair-accessible seats available to concert-goers who require the assistance of a wheelchair. These tickets will be available for these persons along with 1 companion seat for each wheelchair-accessible ticket. These tickets are only available through the Chapter 2 Bookstore. Call 478-477-2508 for more information. (to top)
Q: Is sales tax charged, or are other fees charged? A: Sales tax is not charged to customers. Customers pay the ticket face value. A minimal processing fee of $3.65 per transaction will apply to each order placed online or through the Chapter 2 Bookstore. (to top)
Q: When will the Chapter 2 Bookstore and Cornerstone Café open (day of event)? A: Typically 1 hour and 30 minutes before the event begins. (to top)
Q: How early can I arrive for the event? A: Doors to the Gathering Area adjacent to the seating area are typically open 2 hours before the event start time. (to top)
Q: When will the doors open to the seating area? A: Typically 30 minutes before the event start time. (to top)
Q: If I am an event volunteer, do I get free seats? A: Event volunteers will be given free seating, most likely in a pew seat (unless marked or reserved for “companion seating” in conjunction with wheelchair-accessible seats), or any other unsold seat. Volunteers who wish to sit in specific seats during the concert are urged to purchase their own tickets as soon as possible. For free seating, event volunteers must show their concert volunteer badges to gain admittance into the Worship Center. (to top)
Q: Is childcare available for attendees or volunteers? A: No. (to top)
Q: Will free refreshments be served? A: No. The Cornerstone Café (located just off the gathering area) will be in operation before and after the event. They have various beverages and food items for sale, and proudly brew Starbucks coffee. Please keep in mind that beverages and food items are not allowed in the auditorium. (to top)
A: Revenues from this concert will go to support various Ingleside ministries. (to top)
Q: I don’t need the tickets I purchased. Can I get my money back? A: Ingleside cannot refund the purchase of any ticket(s) regardless of the circumstance. In the event that the concert is completely sold out, Ingleside’s Chapter 2 Bookstore offers a complimentary service called Ticket Swap. This service allows you to put your tickets on consignment in the Chapter 2 Bookstore. If your tickets sell, the bookstore will pay you the face value of your tickets. Ingleside and/or the Chapter 2 Bookstore cannot refund processing fees or shipping costs incurred at the time of your original purchase. You (the consignor) are responsible for retrieving money from the Chapter 2 Bookstore for any tickets the bookstore sells for you. The consignment agreement will expire 7 days after the ticketed event. Call the Chapter 2 Bookstore at 478-477-2508 if you have any questions. (to top)
Q: If the concert is sold out, is there a waiting list? A: Yes. The Chapter 2 Bookstore will put your name on a waiting list for up to 3 tickets. You must give a phone number where you can be reached during the day and be willing to make an immediate payment over the phone using your VISA, MasterCard or American Express charge or debit card. Please keep in mind that there is no guarantee that any tickets will become available. You will be charged the face value of the tickets, along with a small transaction processing fee. If you have any questions, please contact the Chapter 2 Bookstore at 478-477-2508 or bookstore@ingleside.org. (to top)
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